![]() In this spirit, competency is the overall ability to generate success, satisfaction, value and excellence from the application of knowledge. A competent person would achieve the desired outcomes consistently, efficiently, every time or more often than not, satisfying or exceeding the expectations of the clients over varying circumstances. ![]() Competence is defined by the European Commission as the capacity to use effectively experience, knowledge and qualifications. We refer to the totality of the abilities, know-how and attributes that empower people to successfully and consistently perform duties assigned under a role as competence. ![]() During and post transition, knowledge resources such as know-how, expertise and innovation will increasingly be regarded as critical economic resources. The foremost contemporary management visionaries have labelled today’s global economy as one in transition towards a “knowledge economy”. Given the role of the human agents and the pervasive interconnectedness and complexity of most modern products, processes and systems, we propose a radical shift of emphasis from hardware, software, products, systems and process/testing to the human attributes and operations that conceive, design, develop and deploy complex products and services.
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